Content Removal Policy

1. Purpose and Scope

This Content Removal Policy explains how VirtuaLover, operated by AVERIQ LTD, handles requests to remove content from the Service. All content on VirtuaLover is 100% AI-generated and depicts only fictional, computer-generated characters; the Service does not host imagery of real performers and does not permit users to upload photographs of real persons. Nevertheless, we take every removal request seriously and apply the procedure below to all complaints about content, including alleged depictions of real persons, alleged illegality, intellectual property complaints, and violations of our Blocked Content Policy.

2. Who May Request Removal

Anyone may submit a removal request, whether or not they hold an account with us, including:

• Any person who believes content on the Service depicts them or resembles their likeness.
• Any person who believes content is illegal, non-consensual, or otherwise violates our Blocked Content Policy or Community Guidelines.
• Rights holders alleging infringement of intellectual property rights.
• Law enforcement, regulators, child-safety organisations, and payment network or payment service provider compliance teams.

3. How to Submit a Request

Send removal requests to support@virtualover.com or via the in-app support chat. To help us act quickly, please include:

• The URL, page, character name, or other identifier of the content concerned.
• A description of the content and the reason removal is requested (for example: depicts me without consent, illegal content, IP infringement).
• Your name and contact details so we can update you on the outcome (anonymous reports are accepted for illegal content).
• For likeness or NCII complaints: any information that helps us verify the claim. We never require more verification than is reasonably necessary.

4. Review Timeline

• Acknowledgement: every removal request is acknowledged within 24 hours of receipt.
• Interim removal: content alleged to be illegal, to depict a real person, or to constitute non-consensual intimate imagery is removed or disabled immediately upon receipt of the complaint, pending review.
• Resolution: a trained reviewer investigates and reaches a final decision within 7 days of receipt. Complex cases may take longer; the complainant is informed if so.
• Confirmed violations of law or of our Blocked Content Policy are permanently deleted, and the responsible account is sanctioned in accordance with our Terms of Service.

5. Outcome and Notification

The complainant is notified in writing of the outcome and the reasons for it. Where content is removed, associated copies and derivatives under our control (including cached and stored media) are also removed. Where a complaint is rejected, the reasons are explained and appeal rights are provided.

6. Appeals

• Either the complainant or the user whose content was removed may appeal a decision within 14 days of notification by replying to the outcome notice or emailing support@virtualover.com with the subject "Appeal".
• Appeals are reviewed by a different reviewer than the one who made the original decision.
• A final written decision on the appeal is issued within 7 days. Content that was removed as alleged illegal or non-consensual content remains unavailable while an appeal is pending.

7. Proactive Moderation

Removal requests complement, and do not replace, our proactive controls: automated pre-generation filtering of prompts, deterministic safety blocks for prohibited categories, review of platform-published catalogue content before publication, and human moderation of flagged material. See our Blocked Content Policy for the categories we block.

8. Cooperation with Authorities

We cooperate with law enforcement, regulators, child-safety organisations, and the compliance teams of our payment partners. Where required or permitted by law, confirmed illegal content and associated account information are reported to the relevant authorities, and evidence is preserved for lawful requests.

9. Contact

Removal requests, complaints, and appeals: support@virtualover.com. Legal notices: legal@virtualover.com. Postal: AVERIQ LTD, Agias Elenis 4, MICHAELIDES BUILDING, 1st Floor, Office #104, 1060 Nicosia, Cyprus.