Blocked Content Policy

1. Purpose and Scope

This Blocked Content Policy defines the categories of content that are strictly prohibited on VirtuaLover, operated by AVERIQ LTD. It applies to all "Content": every prompt, request, or input you provide and every output generated by the Service, including text conversations, images, video, and voice. This Policy forms part of our Terms of Service and applies together with our Community Guidelines and Content Removal Policy. All content on VirtuaLover is 100% AI-generated and depicts only fictional, computer-generated characters; the prohibitions below apply regardless of whether the content is real, simulated, fictional, animated, or AI-generated.

2. Minors - Zero Tolerance

Any content that depicts, describes, sexualises, or refers to minors (persons under 18), or characters presented or appearing as minors, is absolutely prohibited. This includes, without limitation:

• Any sexual or suggestive depiction of a person or character under 18, or presented as under 18, including fictional, animated, or AI-generated characters.
• Age-play, age-regression, or any scenario implying a participant is underage (including terms such as "teen", "schoolgirl/schoolboy" in a sexual context, "loli", "shota", or similar).
• Attempting to make adult characters appear underage through appearance, clothing, settings, or dialogue.
• Attempts to generate such content are blocked automatically before generation, logged, and result in immediate permanent account termination. Where required or permitted by law, we report violations and associated account data to relevant authorities, including the National Center for Missing & Exploited Children (NCMEC) and law enforcement.

3. Non-Consensual Content

Content depicting or promoting non-consensual sexual activity is prohibited, including:

• Rape, sexual assault, coercion, or blackmail scenarios presented as real or desirable.
• Sexual activity involving persons who are unconscious, incapacitated, drugged, intoxicated to incapacity, hypnotised, or otherwise unable to consent.
• Non-consensual intimate imagery (NCII) of any kind, including "deepfake" intimate imagery.
• Human trafficking, sexual exploitation, or prostitution solicitation.

4. Real Persons and Likenesses

VirtuaLover depicts only fictional AI-generated characters. The following are prohibited:

• Creating, requesting, or sharing content that depicts or resembles an identifiable real person, including celebrities and public figures.
• Uploading photographs of real persons or using the Service to imitate, impersonate, or simulate a real person without lawful authority.
• Any "deepfake" content. If content alleged to depict a real person is reported, it is removed immediately pending review under our Content Removal Policy.

5. Bestiality and Incest

• Any sexual content involving animals is prohibited.
• Any sexual content involving family members or themes of incest, whether biological, step, or adoptive, is prohibited.

6. Extreme Violence and Harm

The following content is prohibited:

• Sexual content combined with serious bodily harm, torture, mutilation, snuff, or necrophilia.
• Content that promotes, incites, or glorifies violence, terrorism, or terrorist propaganda.
• Content encouraging self-harm or suicide.
• Content promoting hatred or violence against any person or group based on race, ethnicity, religion, gender, gender identity, sexual orientation, disability, or other protected characteristics.

7. Illegal Activity

• Content that facilitates or promotes illegal acts, including the manufacture or distribution of illegal drugs or weapons.
• Content combining sexual themes with the administration of drugs or intoxicants to another person.
• Any content that is illegal in the jurisdiction from which it is created or to which the Service is directed.

8. Enforcement

This Policy is enforced through layered controls:

• Pre-generation blocking: prompts are screened by automated safety systems before any content is generated. Requests matching prohibited categories are rejected and are not charged.
• In-conversation safeguards: deterministic safety checks run on user messages before the AI model is invoked, independently of the AI's own refusal behaviour.
• Human moderation: flagged conversations, prompts, and outputs may be reviewed by trained moderators.
• Sanctions: violations result in content removal and account action ranging from warnings to immediate permanent termination, depending on severity. Zero-tolerance categories (minors, NCII) result in immediate permanent termination on first violation.
• Reporting to authorities: where required or permitted by law, violations are reported to law enforcement and relevant child-safety organisations together with associated account information.

9. Industry Standards

This Policy is maintained in line with applicable law and the content standards of the card networks and payment service providers through which payments on the Service are processed (including Visa Global Brand Protection Program and Mastercard adult-content merchant requirements). It is reviewed regularly and updated as those standards evolve.

10. Reporting Violations

Anyone, whether or not a user of the Service, may report content they believe violates this Policy to support@virtualover.com or via the in-app support chat. Reports are acknowledged within 24 hours and handled under our Content Removal Policy.